Here's What Virginia Beach Clients Are Saying About Us

We are proud of the services we provide and our hard work shows in glowing testimonials from our clients!

96% of clients surveyed reported that we met or exceeded their expectations.

What did you like about your experience with our firm?

  • My experience was very professional and handled with great care. - Jessica
  • I appreciate and am very grateful for what you guys have done!  -D.G.
  • Ignoring your problems won't make them go away - HRLS will handle your concerns. - Anonymous 
  • Y'all are great!  I was referred to you from several people, and everyone at HRLS made everything easy to understand and painless.  -D. Lynch
  • The Hampton Roads Legal Services team are wonderful people to work with and very honest.  I am very happy.  I'm starting to get back on my feet again - thank you!! 
  • Every employee I encountered was extremely kind and very knowledgeable.
  • Colleen Consolvo was always available to answer my questions.  I really appreciate your efforts!  -Elizabeth
  • You are the best at what you do!  -Walter
  • The expertise of the firm.  I have experienced the best service.-Carolyn
  • My case went through court the fastest because Ms. Pfeiffer & her team were SPOT ON.  I saw many other cases get rescheduled because other lawyers failed to adequately prepare their clients. - Thomas
  • Knowledgeable, Friendly,& Professional - Clark
  • Everyone in the office was always willing to help every time I was in the office or called.- Camillia
  •  Always answered my questions.
  • You were very professional and greatly helpful. - Joanne
  • Everything the lawyer told me was true and made my case go with ease. -Nadine
  • I was very impressed with the promptness and attention to detail your firm had displayed when I had questions and didn't quite understand the procedures.  I was also impressed with the handling of creditors who continued to send me notices when they shouldn't have.
  • Very professional.  Everything was done in a timely manner.  Everything was explained to me step by step and this helped me with the process. -Lee
  • Colleen was wonderful and very helpful during this difficult time. 
  • The entire staff is courteous and respectful to the client.- Craig
  • I was treated with compassion and understanding that it was a very difficult thing to do.
  • As a former client...we knew we could rely on your superior services. 
  • That everyone was kind, courteous, good listeners, very nice on the phone.
  • Staffs are very friendly & very helpful.
  • For the price, very fair especially patience of Edrie. -Kathy

Would you recommend our office to other people?  Why or why not?

  • Yes, Anyone I know that has gone thru Bankruptcy said my services & experience was above & beyond what they experienced and paid for. - Clark
  • Yes, because we like the service that the office provided. - Gary & Renee
  • Yes, and I have. - Camillia 
  • Yes, because of the efficiency.
  • Yes, You have excellent service.  I brought the lady who lives with us in.- Joanne
  • Yes, Staff treats people with the utmost respect. - Jeffery & Constance
  • Yes, Easy to deal with. - Russell
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  • Hampton Roads Legal Services provided a big relief since filing our second Chapter 7 bankruptcy. Now we can afford health insurance for our kids.

    A friend recommended Hampton Roads Legal Services when we didn't have enough money to pay the bills.  We were having a hard time deciding how to stretch our paychecks and we were concerned because we had filed bankruptcy before.  Hampton Roads Legal Services provided a big relief since filing our second Chapter 7 bankruptcy.  Now we can afford health insurance for our kids. You are in close vicinity to us and everyone was very professional.  Anyone struggling with financial difficulties should atleast go for the free consultationand find out what your options are. 

    Patrick B., Virginia Beach, VA
  • God Gave Me a Second Chance Through My Chapter 7 Bankruptcy

    Everytime I needed help, I got it right away.  I am so grateful for you all handling my case.  It pays to tell the truth about everything because the trustees will pick your case apart.  God gave me a second chance through my Chapter 7 Bankruptcy and now I will stay focused on my credit.  I had a friend who used another attorney for her bankruptcy even though I urged her not to.  She hated it and had a horrible experience, and said she wished she had listened to me.  Keep up the good work Hampton Roads Legal Services. 

    Shelia B., Virginia Beach, VA
  • Ratings were great so we decided to move forward with Hampton Roads Legal Services.

    We looked at the ratings on this office online.  Ratings were great so we decided to move forward with Hampton Roads Legal Services. Our top 3 concerns before our initial cosultation were: Should a bankruptcy even be filed, What was the procedure, What company would make us feel comfortable. You did very well in addressing those concerns.  My questions were answered and I enjoyed the comfortable feel of your office.  Thank you! 

    A. Eason, Chesapeake, VA
  • I converted my Chapter 7 bankruptcy into a Chapter 13 bankruptcy.

    I originally filed a Chapter 7 bankruptcy, but needed to save my assets.  I wanted to start fresh with paying my debtors back and become more responsible so I converted my bankruptcy into a Chapter 13.  I didn't feel comfortable with my last law firm so I called Hampton Roads Legal Services.  I appreciated your open door policy, plus you were very helpful, courteous and easy to talk to.  You were very thorough, consistent and respectful in addressing my concerns.  I would definitely recommend you!  

    Camesha B., Chesapeake, VA
  • We were not satisfied with the first law firm we saw, so we turned to Hampton Roads Legal Services.

    We had financial concerns about day to day living and were unsure of the bankruptcy process & affordability.  We were not satisfied with the first law firm we saw, so we turned to Hampton Roads Legal Services.  We had a very informative first meeting and felt very confident after leaving Hampton Roads Legal Services that filing a Chapter 13 Bankruptcy was the way to go.  We felt empowered to know there were alternatives to our financial situation. We liked how the staff (especially Ms. Pfeiffer) treated us with respect from our initial phone call and through all of our subsequent meetings.  The Hampton Roads Legal Services team is very accomodating.  They worked with our schedules since I recently started a new job, minimizing the amount of work I would need to miss.  They are amazing!

    Steve C., Virginia Beach, VA
  • Hampton Roads Legal Services are well credited and came with amazing referrals and references so I decided to give them a call.

    After the death of my daughter it was difficult to keep our finances in order and losing our home became a reality.  Hampton Roads Legal Services are well credited and came with amazing referrals and references so I decided to give them a call.  Mrs. Pfeiffer reassured me I was doing the right thing in filing a Chapter 13 Bankruptcy, and that I was taking a positive step for the future.  The whole staff went above and beyond to make things as easy as possible for me.  They were attentive, very easy to contact and quick in answering any and all questions. I felt Hampton Roads Legal Services always had what was best for me in mind. 

    Yesenia J., Virginia Beach, VA
  • I thought it was going to be difficult to gather all of the debt information needed to file, and I was worried about what affects the Chapter 7 Bankruptcy would have on me in the long run.

    A friend referred me to Hampton Roads Legal Services to file my Chapter 7 Bankruptcy.  I was concerned it would be difficult to gather information on all of my debts and that I wouldn't be able to keep my business.  I had no idea how filing bankruptcy would affect me in the long run.  Hampton Roads Legal Services provided very detailed information on what I needed to do, and Annette was very helpful in answering my questions. You were friendly, caring, fast and efficient.  I loved everything about your services.  If I know of anyone having financial difficulties, I will tell them that Hampton Roads Legal Services cares about filing your bankruptcy properly, quickly and with efficiency. 

    Melissa A., Virginia Beach, VA
  • I wasn't sure of my bankruptcy options or how I was going to get out of debt. I needed to save my home from foreclosure so I was referred to Hampton Roads Legal Services.

    I wasn't sure of my bankruptcy options or how I was going to get out of debt.  I needed to save my home from foreclosure so I was referred to Hampton Roads Legal Services.  Hampton Roads Legal Services handled my Chapter 13 bankruptcy to the fullest.  The process was hastle-free, and the staff was up front and personal. Thank you for all of your help.  

    George M., Jr., Chesapeake. VA
  • My expectations are high, and Hampton Roads Legal Services exceeded them!

    Someone is pretty stupid to get themselves into a position to file bankruptcy without a job loss or major medical expenses, yet I was never treated like an idiot for filing my Chapter 13 Bankruptcy.  The help provided by Colleen Consolvo was wonderful.  Every question I had (and there were many) was answered quickly and thoroughly. I have high expectations and Hampton Roads Legal Services far exceeded them.  The services provided were outstanding. 

    Elizabeth L., Norfolk
  • My family referred me to Hampton Roads Legal Services but I had reservations about them... would they generally care or would I be just another bankruptcy case?

    I wasn't sure if Chapter 7 Bankruptcy would help or hurt my financial problems.  My family referred me to Hampton Roads Legal Services but I had reservations about them... would they generally care or would I be just another bankruptcy case? Hampton Roads Legal Services helped me feel comfortable about filing Chapter 7 Bankruptcy, although I am still upset that I'm in this situation in the first place.  I was able to achieve my goals, and Hampton Roads Legal Services showed me that they cared. 

    M.M., Portsmouth, VA
  • I felt most comfortable working with a female attorney.

    My bank account was blocked by debt collectors.  I needed the harressment from creditors to stop and I wanted to keep my vehicle with my Chapter 7 Bankruptcy.  My father referred me to Hampton Roads Legal Services, where I felt more comfortable working with a female attorney.  Patty, the receptionist, is great - she always made me feel comfortable when I called with questions. Since filing my Chapter 7 Bankruptcy, I have not had any harressing phone calls or letters.  I am very satisfied!

    B.T., Virginia Beach, VA
  • In 2 to 3 years I will have great credit.

    Thank you so much for all of your help.  Because of all your help and hard work, my life is back on a very good track. In 2 to 3 years I will have great credit. I am in a position where I will be able to finish grad school and become a CPA. I am also able to make the transition from enlisted to officer. Thank you so much.  I appreciate everyone at Hampton Roads Legal Services!   

    Carlton D., Norfolk, VA
  • I wasn't sure how I was going to be able to pay my bills or if I'd ever be able to get out of debt. I was concerned about what my financial future would hold.

    I wasn't sure how I was going to be able to pay my bills or if I'd ever be able to get out of debt.  I was concerned about what my financial future would hold. I saw your You Tube video on Chapter 7 Bankruptcy, which was clear and easy to understand.  It prompted me to call you.  Hampton Roads Legal Services addressed all of my concerns in a professional, easy to understand manner.  You made the process easy to follow. If I know of anyone struggling financially, I'll tell them "Don't worry, I have a good attorney for you - Attorney Edrie Pfeiffer."  

    C. Knight, Portsmouth
  • We were concerned we would lose our home and vehicles. Once we met with Attorney Pfeiffer, we were reassured.

    We were concerned we wouldn't be able to keep our home or our vehicles.  We found Hampton Roads Legal Services on the Internet and met with Attorney Pfeiffer.  We were reassured that we could be able to keep our home and vehicles through a Chapter 7 Bankruptcy. The Dave Ramsey website for Debtor Education was extremely useful and powerful - we are going to follow!  We won't be going back into debt again. Your entire staff was helpful.  We never felt belittled through this process.  If someone is having financial difficulties, they should definitely give Hampton Roads Legal Services a call! 

    K. & P. Murphy, Virginia Beach
  • Our stress was eliminated, our creditors stopped calling and my wife and I filed Chapter 7 Bankruptcy jointly at half the cost of other firms.

    We needed to reduce stress, stop our creditors from calling and pay our filing fees jointly.  We felt that during our initial consultation, the attorney gave us the opportunity to ask questions and we got a detailed explanation of the issues we didn't fully understand.  We also trusted her advice.  Additionally, the staff was friendly, easily accessible and less rigid than other firms.  After we filed a Chapter 7 Bankruptcy, the creditors stopped calling and our stress was eliminated.  My wife and I were able to file jointly at half the cost of other firms.  I would recommend Hampton Roads Legal Services to anyone having financial difficulties.

    Joseph W., Chesapeake, VA
  • I hadn't slept good for weeks because of my financial situation. I felt my creditors trusted me and I would be betraying them if I filed Chapter 13 Bankruptcy.

    I was experiencing anxiety on whether I was making the right decision to file a Chapter 13 Bankruptcy.  I felt that my creditors trusted me and now I'm betraying them.  I made so many stupid, irresponsible financial choices when I was younger and previously filed a Chapter 7 Bankruptcy, so I made a mission of paying every bill on time.  I still was, but I wouldn't even have enough money for groceries so I knew something had to give, but the guilt of not paying my bills stopped me from filing. I felt no one could help me.  In June of 2013, I started reaching out to my creditors and banks for help to see if my debts could be consolidated but my FICA score was too low.  Between June 2013 and January 2014 I canceled 95% of all credit cards to demonstrate how serious I was and to stop the debts from increasing because I was actually using the cards to cover normal living expenses.  But unfortunately the creditors were still unable to help because my debt to income ratio was too high.  At my consultation, Mrs. Edrie Pfeiffer was clear. precise, honest and no-nonsense!  She impressed me and she was so down to earth that I knew I wanted HRLS to represent me.  Also, I'm a Christian and I absolutely love Mrs. Pfeiffer's openness about her faith in the monthly newsletters. Hampton Roads Legal Services did an excellent job in addressing my concerns.  After my consultation, I stayed up all night praying about what I should do.  I replayed Mrs. Pfeiffer's words in my head over and over again.  I hadn't slept good for weeks because of my financial situation.  That night at 3:00 am I decided I was going to file a Chapter 13 Bankruptcy and have Mrs. Pfeiffer represent me and an amazing peace came over me!  The HRLS team has answered every question, concern and inquiry with urgency and professionalism.  I'm extremely happy with their services!  They are fabulous and I'm thankful they are on my side.  I referred my mother to Hampton Roads Legal Services as well and they helped my mom so much!  The advice Mrs. Pfeiffer gave my mom changed her life and it cost my mom nothing! 

    R. Winfield, Virginia Beach, VA
  • Mrs. Pfeiffer gave me peace of mind when my husband financially abandoned me.

    My husband financially abandonded me during our contested divorce.  The short sale on our home was denied, and my pay could not support the debt. My coworker referred me to Hampton Roads Legal Services, and after reading the online ratings & reviews, I decided to give them a call. Mrs. Pfeiffer was kind and understanding.  She was friendly and worked around my schedule.  She helped give me peace of mind through the filing of my Chapter 7 Bankruptcy.    I feel like I can breathe & relax now. 

    Jennifer G., Virginia Beach, VA
  • Mrs. Pfeiffer was the only attorney that understood my unique financial situation because my debt derived from student loans.

    I consulted with two other attorneys and Mrs. Pfeiffer was the only one who understood that the root of my debt derived from student loans and should not be handled as a typical bankruptcy.  What I needed most was information on the best course of action to solve my crisis.  I liked the books that were offered to me as well as the information on the website.  My mother was a co-debter on my student loans and I was most concerned about protecting her assets during the bankruptcy process.  I needed to regain control of my finances by making them manageable and stopping collection actions from creditors.  I was concerned about rebuilding my credit because I am hoping to purchase a loft in NYC.  Ms. Pfeiffer explained to me that a Chapter 13 Bankruptcy would protect my mother as a co-debter and would allow me a certain amount of years to work on my finances before resuming regular payments of my student loans.  I appreciated Patty's friendly customer service and prompt replies to emails, as well as responses from Annette and Colleen.  As a result of filing, the calls and threats have stopped and I can calmly and peacefully restore my finances.         

    S.J., Virginia Beach
  • Hampton Roads Legal Services explained why a Chapter 7 Bankruptcy was in my favor and told me the proper steps I needed to take to give me a fresh start.

    I had no buying power to pay off my debt.  I needed to clean up my credit so I could buy a house for me and my children.  I was worried I'd lose my job and wouldn't be able to apply for others without credit being an issue. The Hampton Roads Legal Services team was very warm, understanding and devoted to the services they offer.  Attorney Pfeiffer fully explained why a Chapter 7 Bankruptcy was in my favor and the steps that I needed to take that would provide me with a fresh start.  I would refer anyone going through financial hardships to Hampton Roads Legal Services! 

    Takeisha G., Norfolk, VA
  • Your website videos and your years of experience gave me a good first impression of your law firm. That's ultimately why I chose you to represent me.

    I was concerned my wages would be garnished and I would never have enough money to catch up on credit cards.  I thought I would have to sell my belongings to cover my debt.  Your website videos and your years of experience gave me a good first impression of your law firm.  Hampton Roads Legal Services put my concerns to rest in my first consultation.  You are confidant and knowledgeable which made me feel like everything was going to be ok in filing my Chapter 7 Bankruptcy. 

    S. Castillo, Virginia Beach, VA